“网络民意”是民众以互联网为载体,表达出来的意见、观点和诉求等的总称,与传统民意表达方式相比,它有自身的特点。从“邓玉娇案”中网络民意与政府互动模式可以看出,政府与网民在互动过程中应主动发布信息,加强与传统媒体的沟通,要把与网络民意互动视为政府工作的常态内容。 “Internet public opinion ” is the general term of people’s opinions, opinions and appeals expressed by the Internet as the carrier. Compared with the traditional way of expressing opinions, it has its own characteristics. From the “Deng Yujiao case” in the network of public opinion and interaction model shows that the government and Internet users in the process of interaction should take the initiative to release information and strengthen communication with traditional media, and network interaction should be regarded as the normal content of government work .