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高校图书馆在现阶段应具有创新的理念,利用自身优势,立足于满意服务向知识服务方面转化,给读者更好、更高水平知识服务的同时,加强个性化服务及数字化服务,为读者提供满意的服务,是图书馆可持续发展的关键所在。本文就服务理念、服务模式、服务内容、服务方式、服务技能、服务环境等方面的创新展开论述,使图书馆更好地发挥其教育和服务职能,为高校的教学科研提供更高质量的服务。
At the present stage, university libraries should have innovative ideas, take advantage of their own advantages, based on the satisfaction of services to the transformation of knowledge services, to readers a better, higher level of knowledge services at the same time, strengthen personalized services and digital services for readers Satisfied service is the key to the sustainable development of the library. This article discusses the innovations in service concept, service mode, service content, service mode, service skills, service environment and other aspects so that the library can give full play to its educational and service functions and provide higher quality services to the teaching and research in colleges and universities. .