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2012年以来,浙江省嘉兴市在实现村级便民服务中心全覆盖的基础上,将服务事项划分为“直接办、代理办、指导办”三种方式,提升了服务质量,当年群众对村级便民服务中心的满意度达98.5%。促进办事大提速。嘉兴市对村级便民服务中心的服务事项进行梳理,按照办理权限的不同,明确规定在村级便民服务中心就能办理的事项要“直接办”;不能在中心办理,可让工作人员代为办理的事项要“代理办”;不能在中心办理,且必须由本人亲自办理的事项要“指导办”。经梳理,确定“直接办”和“代理办”的事项超过服务事项总数的
Since 2012, based on the full coverage of village-level convenience service centers, the city of Jiaxing, Zhejiang Province, has classified the service items into three types: “direct office, agency office and direct office”, which improves the quality of service. Village-level convenience service center satisfaction of 98.5%. Promote the speed of service. Jiaxing City, the village convenience service center to sort out the service issues, in accordance with the different authorities, clearly defined in the village convenience center can handle matters to be “directly”; can not be handled in the center, allowing staff On behalf of the matters to be handled “Acting ”; can not be handled in the center, and must be handled by himself in the matter to . After carding, to determine “direct ” and “agent ” more than the total number of service matters