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我院护理部自1998年初,在强化服务意识,提高服务质量上做文章,想办法,在本市卫生系统首家推行礼仪服务,从而使医院在严峻的医疗市场竞争中赢得了主动权,取得了明显的经济效益和社会效益。在精神文明、医德医风建设中,我院被市委、市政府授予市卫生行业惟一的“创建文明行业工作先进窗口单位”,在医疗服务满意度调查中,我院满意度名列市内各医院之首。以下,谈几点我院开展礼仪服务的经验与体会,供同道商讨指正。 1 在礼仪服务的开展过程中,坚持“三
In the beginning of 1998, the Nursing Department of our hospital made a fuss about strengthening service awareness and improving service quality, and tried its best to promote ceremonial services in the city’s health system, which enabled the hospital to win the initiative in the severe medical market competition. Obvious economic and social benefits. In the construction of spiritual civilization and medical ethics, our hospital was awarded the only “advanced window unit for the establishment of civilized industry work” in the municipal health industry by the municipal party committee and municipal government. In the survey of medical service satisfaction, our hospitality satisfaction ranks among the cities. The first hospital. In the following, we will discuss some of the experiences and experiences in the conduct of etiquette services in our hospital for discussion and correction. 1 In the course of the development of etiquette services, adhere to "three