密歇根大学发表的美国顾客满意度指数(ACSI)表明:2007年第四季度美国顾客对商品和服务的满意度下降了0.4%,ACSI为74.9,是当年的最低值。随着失业增加、房价骤跌、信贷紧缩、家庭债务居高不下和燃油、食品价格通涨,顾客满意度再度下降,对当年第四季度的顾客消费增长造成了更大的困难。 The U.S. Customer Satisfaction Index (ACSI), published by the University of Michigan, shows that U.S. customers’ satisfaction with goods and services declined 0.4% in the fourth quarter of 2007 and ACSI was 74.9, the lowest in the year. With jobless increase, plummeting housing prices, credit crunch, high household debts and rising fuel and food prices, customer satisfaction dropped again, creating even greater difficulties for consumer spending growth in the fourth quarter of the year.