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在物业管理公司从事的业务活动中,常常遇到管理和服务关系如何正确处理的难题。有的强调服务而不敢进行严格管理,也有的强调管理而疏于服务质量,这两种倾向是把管理与服务对立起来,反映了对物业管理职能没有完全搞清楚。对此,有必要进行研究探讨。1 角色定位 在讨论管理与服务的关系问题时,首先必须明确物业管理公司所处的地位和担当的角色。所谓物业管理,是指物业管理经营人受物业所有人的委
In the business activities of the property management companies, it is often encountered the problem of how to properly handle the relationship between management and service. Some emphasize the service and not dare to carry out strict management, and some emphasize the management and neglect the quality of service. These two tendencies are opposite management and services, reflecting the property management functions are not fully understood. In this regard, it is necessary to carry out research and discussion. 1 Role Positioning When discussing the relationship between management and service, we must first define the position and role of the property management company. The so-called property management refers to the property management operator by the owners of the property committee