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质量是医院的生命和永恒的目标,质量管理是医院管理的核心,医疗质量与患者的生命和健康息息相关,全面提升医疗质量是医院科学发展的需要,是广大患者信赖的根本,而持续改进则是质量管理体系运行中不断学习和提高的过程,是质量管理的精髓。1质量改进的基本概念1.1质量改进是一种
Quality is the life and eternal goal of the hospital. Quality management is the core of hospital management. The quality of medical care is closely related to the lives and health of patients. Comprehensively improving the quality of medical care is the need for the scientific development of hospitals and is the basis for the trust of the majority of patients. Continuous improvement is It is the process of continuous learning and improvement in the operation of the quality management system and is the essence of quality management. 1 The basic concept of quality improvement 1.1 Quality improvement is a kind