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伴随能源企业市场化的不断推进和混合所有制经济的推行,我国油品销售企业也在逐步实现从能源供应商到综合服务商的转型,如何保证服务的质量,如何有效评价服务质量,如何将服务质量管理目标融入企业绩效考核工作是油品销售企业需要面对的重大课题。
With the continuous promotion of marketization of energy enterprises and the implementation of mixed ownership economy, the oilselling enterprises in our country are gradually realizing the transition from energy suppliers to integrated service providers, how to ensure the quality of service, how to effectively evaluate the service quality and how to service The goal of quality management into the performance appraisal business is the oil marketing companies need to face a major issue.