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标准全称:《市内邮件寄递服务规范》标准号:DB11/T 1011—2013发布时间:2013年8月27日实施时间:2013年12月1日国家标准委备案公告时间:2014年3月3日本标准共有十三节,从邮政设施设置、邮政营业服务、人员要求、邮件收寄、邮件分拣与运输、邮件投递、邮件寄递时限、查询和赔偿、用户投诉及用户信息安全管理十个方面做出了具体的规定。标准涵盖了邮件寄递从始到末的全过程,涉及到了从邮政企业营业员到投递人员及其他部门转投人员等各类人员,适用于北京市市内邮件寄递服务。
Standard Full Name: “City Mail Delivery Service Specification” Standard No .: DB11 / T 1011-2013 Publication Date: August 27, 2013 Implementing Time: December 1, 2013 Announcement of the National Standard Time: March 3, 2014 There are 13 Japanese standards, from the ten facilities of postal facilities, postal service, personnel requirements, mail collection, mail sorting and transportation, mail delivery, mail delivery time limit, inquiry and compensation, user complaints and user information security management ten aspects Made specific provisions. The standard covers the entire process of mail delivery from start to finish, involving all kinds of personnel such as salesmen from postal enterprises, delivery personnel and other departments, and is applicable to mail delivery service in Beijing.