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党的十六届五中全会《关于制定“十一五”规划的建议》提出,建立以企业为主体、市场为导向、产学研相结合的技术创新体系,形成自主创新的基本体制架构。胡锦涛同志在全国科学技术大会上作了进一步的阐述,明确指出:“要使企业真正成为研究开发投入的主体、技术创新活动的主体和创新成果应用的主体,全面提高企业的自主创新能力。”国际电信联盟标准化局局长赵厚麟说:“我国电信也要取得更大的成就,在今后的道路上,国内运营商应从多方面努力,敢于进行自主创新,实现更大的跨越。”由此可见,在当前电信服务企业内外环境发生深刻变化的情况下,只有加强知识管理,营造包括服务创新、技术创新、管理创新等在内的创新体系,才能确保企业持续、快速、健康发展。
The Fifth Plenary Session of the 16th Central Committee of the Communist Party of China Proposal on Formulating the Eleventh Five-Year Plan proposed that a technology innovation system with enterprise as the main body, market-oriented, industry-academia and research be established, and form the basic institutional framework of independent innovation. Comrade Hu Jintao further elaborated at the National Science and Technology Conference and clearly pointed out: “To make the enterprise truly become the main body of research and development investment, the main body of technological innovation activities and the main body of application of innovation achievements, comprehensively enhance the capability of independent innovation of enterprises.” Houlin Zhao, director of the International Telecommunication Union Standardization Bureau, said: “China’s telecommunications industry will have to make even greater achievements. On the road ahead, domestic operators should make efforts in many aspects and dare to innovate independently to achieve greater leaps.” Thus, Under the current situation of profound changes in the internal and external environment of telecom service enterprises, only by strengthening knowledge management and creating an innovation system including service innovation, technological innovation and management innovation can the continuous, rapid and healthy development of enterprises be ensured.