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目的:探讨创新服务模式运用于门诊服务管理中的效果。方法:选取2016.6~2017.1于该院门诊部就诊的172例患者,按门诊服务管理模式的不同将其平分为干预、对照组,各组人数均为86例。采用门诊传统服务管理模式对对照组患者进行干预,干预组患者则实施创新服务模式,并将两组患者护理满意度进行对比。结果:干预组患者护理满意度为95.35%,显著高于对照组的69.77%,两组对比具有统计学意义,P<0.05。结论:将创新服务模式运用于门诊服务管理中,有利于提升护理满意度,构建良好医院环境,推动医院科学化发展。
Objective: To explore the effect of using innovative service model in outpatient service management. Methods: A total of 172 patients treated in the outpatient department of the hospital from June 2016 to 2017.1 were equally divided into interventions according to the different management modes of outpatient services. The number of patients in the control group and each group was 86 cases. The outpatient traditional service management model was used to intervene the patients in the control group while the patients in the intervention group were given innovative service mode. The nursing satisfaction of the two groups was compared. Results: The nursing satisfaction of the intervention group was 95.35%, significantly higher than that of the control group (69.77%). There was significant difference between the two groups (P <0.05). Conclusion: Applying innovative service model in outpatient service management will help to improve nursing satisfaction, build a good hospital environment and promote the scientific development of the hospital.