本文从用户体验角度出发,通过向中美两国负责食品药品监管的政府部门中的国家级和省(州)级共六个政务网站发送样本咨询问题,对“线上咨询”全过程(找到咨询入口环节-咨询环节-答复环节)的体验进行比较分析。旨在客观分析两国食品药品监管部门(FDA)政务网站“线上咨询”现状,并针对性地提出我国FDA完善“线上咨询”版块工作、进行有效交流和良性互动的具体建议。 This paper, from the perspective of user experience, sends sample consultation questions to a total of six government websites at the national and provincial (state) level in the government departments responsible for food and drug supervision between China and the United States. (To find the entrance to the consultation - Consultation link - reply link) experience comparative analysis. The purpose of this paper is to objectively analyze the status quo of the FDA website and the online consultation status of the two countries’ food and drug regulators (FDA), and specifically put forward the proposal of improving the “online consultation” of the FDA in our country to conduct effective exchanges and positive interactions Suggest.