在美国,四季饭店作为全球著名的一流连锁饭店,四季饭店对顾客的需求和问题的反应是迅速的,下面发生的一件事就足可说明。正当一位客人乘出租车疾驰而去时,看门人注意到客人的箱子丢在了路边。检查了箱子之后,看门人找到此人公司的电话号码。他给这个人的秘书打了电话,告诉他发生的事情。“他正在去波士顿参加一个紧急会议的路上,”她说,“而且我敢肯定他需要箱子里的文件。”毫不迟疑,看门人询问到客人乘坐的航班,想赶在飞机起航前亲自把箱子交给他。没有人替他值班,他跳上出租车 In the United States, the Four Seasons Hotel as a world-renowned first-class chain hotel, Four Seasons Hotel’s response to customer needs and issues is rapid, one of the following things can be explained. Just as a guest galloped away, the gatekeeper noticed that the guest’s suitcase was lost on the side of the road. After checking the box, the concierge finds the phone number of this person’s company. He called his secretary and told him what happened. “He’s on his way to Boston to attend an emergency meeting,” she said, “and I’m sure he needs the files in the box.” Without hesitation, the gatekeeper asked the passenger for the flight and wanted to catch the plane. Give him the box before you set sail. No one on duty for him, he jumped into the taxi