社会经济发展到今天,公共交通已不仅仅是一种运载工具,也是一种新生活方式,更是承载城市精神文化内涵的一张名片。在第二届中国质量(上海)大会第三分会场上,上海申通地铁集团公司董事长俞光耀以“质量引领申通地铁通向都市新生活”为主题,介绍了申通地铁在确保乘客安全出行的基础上,为改善顾客乘车体验、提升服务质量所做的思考与努力。 Social and economic development Today, public transport is not only a means of delivery, but also a new way of life, but also carry a city of cultural and ideological content of a business card. At the third session of the Second China Quality (Shanghai) Congress, Yu Guangyao, chairman of Shanghai Shentong Metro Group Corporation, introduced the “Shentong Metro to Metro New Life” theme of “Quality Control” Based on the trip, to improve customer experience, enhance service quality made by the thinking and efforts.