一、引言“工作倦怠”是美国的费登伯格(Freudenberger)于1974年提出的,一般认为它是由职业压力引起的以身心极度疲惫为标志的综合反应。工作倦怠常常发生于从事助人职业的个体身上,它的主要特点是对服务对象的冷漠和不负责任;情绪和身体的衰竭感以及各种各样的身心症状,如疲劳、易激怒、焦虑和抑郁等 I. INTRODUCTION “Job burnout” was put forward by Freudenberger in the United States in 1974. It is generally considered as a comprehensive response caused by occupational stress and marked by extreme physical and mental exhaustion. Job burnout often occurs in individuals who are engaged in helping people. Its main features are the indifference and irresponsibility of clients; emotional and physical exhaustion; and various physical and mental symptoms such as fatigue, irritability, anxiety and anxiety Depression and so on