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为了更好的提供病案复印服务,提出人性化服务的理念。病案复印人性化服务的内涵包括良好的服务态度、良好的复印质量、合理的流程和等候时间、合理的收费等。为了实现人性化的服务,具体措施有实行一站式服务、保证复印质量、减少患者等候时间、准确核对患者的信息、详细了解复印病案的用途、耐心解答各种问题,为患者提供各种方便,如制作指示引导牌、提供邮寄服务,充分利用现代化技术等,为患者提供全方位的服务,只有这样才能真正实现人性化的服务。
In order to provide better medical record service, put forward the concept of human service. The connotation of medical record copy humanized service includes good service attitude, good copy quality, reasonable process and waiting time, reasonable charge and so on. In order to achieve humane services, the implementation of specific measures to implement one-stop service to ensure the quality of copy, reduce patient waiting time, accurately check the patient’s information, detailed understanding of the use of photocopying cases, patiently answer various questions, provide patients with all kinds of convenience , Such as the production of guidance signs to provide mail services, make full use of modern technology, to provide patients with a full range of services, the only way to truly human services.