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作为以信息技术为手段变革政府管理的过程和产物,电子政务从产生之初至今已经历了近20年的发展应用,形成了不同层面上的较为丰富的理论和方法。作为“电子”+“政务”的技术应用与管理系统,电子政务发展应用极大地受到了信息技术进步和政府改革实践的双重推动,其理论和方法的形成必然来自于多个学科的支撑,又产生于对电子政务自身实践的总结。基于电子政务系统工程建设的角度,可以从规划、实施、评价及应用影响等方面厘清和总结电子政务理论和方法体系。
As a process and product of transforming government management by means of information technology, e-government has experienced nearly 20 years of development and application since its foundation and has formed a wealth of theories and methods on different levels. As a technology application and management system of “electronic ” + “government affairs ”, the development and application of e-government has been greatly promoted by the progress of information technology and government reform practice. The formation of its theory and method inevitably comes from many disciplines Support, but also from the summary of their own practice of e-government. Based on the construction of e-government system engineering, we can clarify and summarize the theories and methods of e-government from the aspects of planning, implementation, evaluation and application impact.