目的 :探讨热线电话在危机干预、心理咨询中的应用。　方法 :对本院 10 85例次心理热线电话记录进行统计分析。　结果 :咨询内容广泛 ;咨客趋向高文化层次和年轻化 ;情绪困扰占首位 ,其次是精神疾病 ;有关隐私、自杀的话题突出。　结论 :心理热线电话是时代、社会的需要 ,是社区服务的极好形式。相应的咨询技巧有待进一步完善 Objective: To discuss the application of hotline in crisis intervention and psychological counseling. Methods: A statistical analysis of 10 85 psychological hotline records in our hospital was conducted. Results: Counseling was extensive; counseling tended to be at a high cultural level and rejuvenation; emotional distress was the highest, followed by mental illness; and topics on privacy and suicide were prominent. Conclusion: Psychological hotline is an era, the needs of society, is an excellent form of community service. The corresponding consulting skills need to be further improved