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在“变革创新、转型升级”的关键时刻,徐工科技始终把“顾客满意”作为服务体系的惟一目标。在“变革创新、转型升级”的关键时刻,徐工科技始终把“顾客满意”作为服务体系的惟一目标。2011年上半年,徐工科技顾客服务满意度上升至93%,服务及时率稳定在87%,100 km服务网络提升至81%,确保了服务对市场的有力支撑。2011年年初,徐工科技向用户公开承诺服务赔偿制度,对于不能够按时解
In the “innovation, transformation and upgrading,” the crucial moment, Xugong Science and Technology has always been to “customer satisfaction” as the only goal of the service system. In the “innovation, transformation and upgrading,” the crucial moment, Xugong Science and Technology has always been to “customer satisfaction” as the only goal of the service system. In the first half of 2011, the customer service satisfaction of XCMG rose to 93%, the on-time service rate stabilized at 87% and the service network at 100 km increased to 81%, ensuring strong service support to the market. At the beginning of 2011, XCMG openly promised service compensation system to users,