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信访工作是目前我国为解决百姓实际问题、监督党政职能发挥以及落实政府责任管理工作的重要渠道,是政府倾听群众心声、体察百姓疾苦的重要交流窗口。在信访工作中引入社会心理学技术不但可以化解群众对一些问题理解不透彻的矛盾,也能够成为党和政府开展后续工作的依据,让信访工作更具针对性和效率性。但就现实状况而言,目前政府在信访工作中还是存在与群众沟通困难的问题,这些沟通障碍严重的影响了党与群众的关系,也阻碍了信访工作的顺利展开。本文将从上访者与信访工作者双方的心理状态来分析目前信访工作中所存在的困境,并利用基于社会心理学的心理疏导方法来指导和明确信访工作开展的正确路径。
The petition work is an important channel for our country to solve the practical problems of the people and to supervise the party and government functions and to implement the government responsibility management. It is an important window of communication for the government to listen to the masses and to understand the suffering of the people. The introduction of social psychology technology in the petition work will not only resolve the masses’ ambiguous contradictions on some issues, but also serve as the basis for the party and the government in following up their work so that petitions and letters can be more targeted and efficient. However, as far as the actual situation is concerned, at present the government still has problems communicating with the masses in the petition work. These communication barriers have seriously affected the relationship between the party and the masses and hindered the smooth commencement of letters and visits. This essay will analyze the current predicament in petition work from the psychological state of petitioners and petitioners, and use the psychological counseling method based on social psychology to guide and clarify the correct path of petition work.