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目的:了解我院门诊药房的取药等候情况,为缩短患者取药等候时间和优化药房服务提供量化依据。方法:通过药房信息系统(PIS)和纸质处方获取2010年某日的门诊处方时间信息,计算取药等候时间,对不同院区和不同时段的取药等候时间进行统计学处理。结果:东院和西院门诊药房患者的取药等候时间的中位数(最小值～最大值)分别为9.32(1.75～27.87)min和5.82(1.20～17.45)min,两个院区差异有统计学意义(P<0.05)。东院门诊药房的高峰时段分别为10:01～12:00和13:31～15:30,西院的为10:01～12:00和14:31～16:30。上午高峰时段的取药等候时间长于非高峰时段(P<0.05),但差值小于0.8 min。下午高峰时段与非高峰时段的取药等候时间差异无统计学意义(P>0.05)。结论:从抽样日的数据看,门诊药房取药等候时间中位数小于10 min。可进一步优化取药流程,缩短取药等候时间。
OBJECTIVE: To understand the waiting time of taking medicine in outpatient pharmacy in our hospital and to provide quantitative basis for shortening the waiting time for taking medicine and optimizing pharmacy services. Methods: Obtaining the prescription time information of a certain day in 2010 by pharmacy information system (PIS) and paper prescription, calculating the waiting time of taking medicine, and taking the waiting time of medicine taking in different nosocomial and different time periods for statistical processing. Results: The median waiting time (minimum to maximum) of East and West Hospital outpatient pharmacy patients were 9.32 (1.75-27.87) min and 5.82 (1.20-17.45) min, respectively Significance (P <0.05). The peak hours of the Eastern Hospital outpatient pharmacy are 10: 01-12: 00 and 13: 31-15: 30 respectively, and the West Wing is 10: 01-12: 00 and 14: 31-16: 30. The peak waiting time in morning peak time was longer than that in off-peak hours (P <0.05), but the difference was less than 0.8 min. There was no significant difference in taking-time for taking medicine between peak and afternoon peak hours (P> 0.05). CONCLUSIONS: From the data of sampling day, the median waiting time for taking medicine in outpatient pharmacy is less than 10 minutes. Can further optimize the drug extraction process, reducing the waiting time for taking medicine.