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某个国外服务营销专家研究表明:如果客户对企业的服务不满,只有4%的客户会对企业抱怨,而另外96%的客户都会保持沉默,并且有91%的客户今后将不再光顾。
According to a foreign service marketing expert, only 4% of customers complain about the business if the customer is dissatisfied with the company’s services, while the remaining 96% will remain silent and 91% will not be patronized in the future.