流程管理是由经验管理、科学管理向文化管理的转型,是由人管人向制度管人的转型。在一个企业中,工作流程决定着组织的工作质量和运行效率,可以说是企业的生命线。 Process management is a transition from experience management and scientific management to culture management. It is the transition from person to person to person in charge of system. In an enterprise, the workflow determines the quality of the organization’s work and operational efficiency, can be said that the lifeline of the enterprise.