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以收藏、研究、展示和传播历史及环境物证为使命的博物馆,是人类文化记忆、传承与创新的重要阵地,是提高人们文化修养的重要场所。如今,走进博物馆已成为绝大多数民众精神追求的重要文化体验。公众服务在博物馆运行中彰显着至关重要的作用,如何做好公众服务工作,更好地满足观众的认识、感悟、参与等现实需求,成为博物馆改进服务工作的指南。
The museum, with its mission of collecting, researching, displaying and disseminating historical and environmental evidence, is an important front for human cultural memory, inheritance and innovation and an important venue for enhancing people’s cultural accomplishment. Today, entering the museum has become an important cultural experience pursued by the vast majority of the public. Public service plays an important role in the operation of the museum. How to do a good job of public service to better meet the actual needs of the audience, such as awareness, perception and participation, has become a guide for museums to improve their service.