谈判技巧在保险理赔中有着十分重要的作用,因为保险工作是一种商业行为,理赔人员代表保险公司与客户、第三者以及有关利益方进行交涉,是商业谈判的一种形式。在理赔工作中,保险工作人员与客户的协商谈判,可以说是最简单的一种博弈 Negotiation skills play a very important role in insurance claims because insurance is a business activity and claims workers negotiate with clients, third parties and interested parties on behalf of insurers as a form of business negotiation. In the claims work, insurance staff and customers negotiate negotiations, can be said to be the most simple kind of game