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目的通过信息化的手段持续改进献血服务过程,提高服务能力。方法研发广州市无偿献血综合服务平台信息系统,设计了无偿献血服务系统、综合服务平台对接系统、便捷终端系统和呼叫中心四大模块应用于献血服务。结果使无偿献血一站式集约化服务,献血过程的全纪录,献血服务精细化管理等得以实现。结论无偿献血综合服务平台实现了献血服务全过程的记录、跟踪、管理及数据的应用,优化了献血服务流程,加强了部门协作,提高了工作效率。
Objective To continuously improve the blood donation service process and improve service capabilities through information technology. Methods The information system of Guangzhou voluntary blood donation comprehensive service platform was researched and developed, and the four major modules of unpaid blood donation service system, comprehensive service platform docking system, convenient terminal system and call center were applied to blood donation service. As a result, the one-stop intensive services of unpaid blood donation, the full record of the blood donation process and the fine management of blood donation services were realized. Conclusion The unpaid blood donation comprehensive service platform realizes the recording, tracking, management and data application of the whole blood donation service, optimizes the blood donation service process, strengthens the department collaboration and improves the work efficiency.