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本文首先提出了面向产品全生命周期的数字化远程服务系统的模型，然后讨论了它的实现，最后结合中德政府合作项目－ “制造企业多媒体远程服务／远程支持系统”面向上海大众汽车有限公司的具体应用给出了实例。
In this paper, the model of digital remote service system oriented to the product lifecycle is put forward first, and then its implementation is discussed. Finally, in combination with the Sino-German government cooperation project “Manufacturing Enterprise Multimedia Remote Service / Remote Support System” for Shanghai Volkswagen Automotive Co., Ltd. Specific examples are given.