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医疗服务的复杂性导致医疗的不良事件难以避免~([1])。不良事件不仅给患者及其家庭带来伤害,对于医护人员的影响也不容小觑。2000年Wu~([2])将在患者相关不良事件中同样受到身心伤害的医护人员称为第二受害者(second victim),他指出医疗机构单纯地将不良事件归咎于医护人员缺乏胜任力,谴责他们的疏忽,片面追究责任,未对其提供必要的支持。同时缺失或无效的组织支持会造成不良事件的恶性
The complexity of medical services leads to unavoidable avoidance of medical adverse events ~ ([1]). Adverse events not only bring harm to patients and their families, but also have an impact on health care workers. In 2000 Wu ~ ([2]) called the second victim the same psychological and psychological injury-related health care worker-related adverse event and pointed out that medical institutions simply attribute adverse events to health care workers’ lack of competency , Condemned their negligence, unilaterally held their responsibility and provided them with the necessary support. At the same time missing or invalid organizational support can cause adverse events