论文部分内容阅读
中国邮政速递物流股份有限公司广西区公司从客户的角度出发,以换位思考的市场眼光,对大客户开展了一系列主动客服工作。通过近两年的运作实践,企业的经营运行取得了理想的成效。在当前全国邮政速递全网的运行品质还没有明显超越主要竞争对手的情况下,如何迅速、有效地提主动客服,提升客户满意度
China Post Express Logistics Co., Ltd. Guangxi area from the customer’s point of view, in order to empathize with the market perspective, to carry out a series of customer customer service initiative. Through the practice of the past two years, the operation of the enterprise has achieved satisfactory results. In the current national postal delivery network operating quality has not significantly exceeded the major competitors in the case, how quickly and effectively to take the initiative to customer service and enhance customer satisfaction