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阐述了改善服务质量,提高服务水平,对于增强电信运营企业核心竞争力,实现企业可持续发展的重要性。并着重从坦诚面对电信服务中存在的问题,在履行社会责任,更新服务理念,树立企业良好形象,加强团队建设,改进管理体制及创新服务模式等方面,提出在当前激烈的市场竞争中,如何有效提高企业服务水平,改善服务质量。
Describes the improvement of service quality, improve service levels, for enhancing the core competitiveness of telecom operators, to achieve the importance of sustainable development of enterprises. In the face of the frankness of the existing problems in telecommunication services, the paper puts forward that in the current fierce market competition, in respect of fulfilling social responsibility, updating service concept, establishing a good corporate image, strengthening team building, improving management system and innovative service mode, How to effectively improve the service level of enterprises and improve the service quality.