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志愿者对于世博会的成功举办具有举足轻重的作用。信任作为社会资本的主要成分,产生于志愿性社团内部个体之间的互动。因此,研究志愿者的信任问题,对于进一步探明志愿服务如何促进社会信任、增加社会资本存量的内在规律具有重要意义。采用ITS量表对参与中国2010年上海世博会志愿服务的大学生志愿者进行问卷调查,运用SPSS17.0统计软件对问卷结果进行了层次聚类分析,结果显示志愿者的信任可以分为4种类型,大学生志愿者的普遍信任远高于普通大学生。充分证明了志愿服务具有增进信任的积极意义。
Volunteers play a decisive role in the success of the Expo. Trust, as the main component of social capital, arises from the interaction among individuals within a voluntary community. Therefore, to study the problem of trust of volunteers is of great significance to further prove how volunteering can promote social trust and increase the inherent law of social capital stock. A questionnaire survey was carried out by using ITS scale on volunteer college students participating in the 2010 Shanghai World Expo in China. The results of the questionnaire were analyzed by hierarchical clustering using SPSS 17.0 statistical software. The results showed that the trust of volunteers can be divided into four types, The general trust of college student volunteers is much higher than that of ordinary college students. It fully proves that volunteer service has the positive meaning of enhancing trust.