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用户需求识别是基于用户体验优化政府网站,建设服务型网上政府的重要环节。本文以电子政务需求识别方法为基础,初步提出政府网站用户需求识别框架。该框架从用户对象主体、主体行为过程、行为主体关注内容三个方面分析用户行为,判断用户需求满足情况,识别用户的公共需求。这套分析框架在成都市政府网站进行了应用验证,效果良好。
User needs identification is based on the user experience to optimize the government website, building an online service-oriented government an important part. Based on the e-government requirement identification method, this paper initially put forward the user requirement identification framework of government website. The framework analyzes the user behavior from the three aspects of the subject of the user, the process of the subject and the content of the subject of concern, to determine the satisfaction of the user’s needs and to identify the public needs of the users. This set of analytical framework has been applied and verified in the website of Chengdu Municipal Government, with good results.