汽车质量问题是最为复杂和棘手的一类问题,像之前某神车烧机油、断轴、莫名自燃、机油乳化等事件每年都有。在维权之前,要弄清自己汽车的问题到底是否属于质量问题,是属于个例还是普发事件,是自己使用操作不当造成,还是零部件、总成等先天缺陷。如果是共性,那么首先是向4S店反映情况,其次是向国家质检总局(网址http://www.dpac.gov.cn/)投诉,要求厂家予以解决或将该批次召回。质检总局作为国务院直属机关,使命就是监督车企履行召回职责。当投诉量达到50起 Car quality problems are the most complex and difficult issues, such as the burning of oil before a certain car, broken shaft, inexplicable spontaneous combustion, oil emulsification and other incidents every year. Prior to defending their rights, it is necessary to find out whether the problems of their vehicles are quality problems or whether they are caused by improper operation or by birth defects such as parts and assemblies. If it is common, then the first is to reflect the situation 4S shop, followed by AQSIQ (http://www.dpac.gov.cn/) complaints, requiring manufacturers to resolve or the batch recall. AQSIQ directly under the State Council, the mission is to monitor the implementation of the recall duty car prices. When the number of complaints reached 50