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本文通过对现代饭店行业的服务质量的思索和探究,从深层次上完成了员工满意度是否对饭店服务质量存在影响的论证分析,同时也通过一定的调查和讨论为我国的饭店服务行业提出了自身的意见和建议,在一定程度上完成了对未来服务行业的发展规划和愿景描述。本文以员工满意度对饭店服务的影响为研究对象,首先分析了影响饭店员工满意度的因素,包括饭店对员工心理的了解程度,饭店文化氛围的培养程度,饭店对员工的重视程度;文章的第二部分是饭店服务质量和员工满意程度的关联性调查;在第三部分的分析论证中通过职业性问题,收入待遇和和谐度研究揭示了这二者的联系;最后提出了四点解决方式,分别为改进管理方式,注重企业文化建设,加强反馈沟通,坚持以人为本。希望可以为员工满意度与饭店服务之间的影响这一课题提供有价值的研究意见。
This article through the modern hotel industry, quality of service thinking and exploration, completed from a deep level of whether employee satisfaction has an impact on the hotel service quality demonstration analysis, but also through some investigation and discussion for China’s hotel service industry put forward Their own opinions and suggestions have, to some extent, completed the development plan and vision description of the service industry in the future. In this paper, the impact of employee satisfaction on hotel service is the research object. First, the factors affecting hotel staff satisfaction are analyzed, including the hotel’s understanding of employee psychology, the culture of hotel culture, and the importance attached to the staff in the hotel. The second part is about the relationship between hotel service quality and employee satisfaction. In the third part of the analysis, the relationship between the two is revealed through the study of occupational problems, income and harmony. Finally, four solutions are proposed , Respectively, to improve management methods, pay attention to the building of enterprise culture, strengthen feedback and communication, adhere to the people-oriented. Hope that we can provide valuable research ideas on the impact of employee satisfaction and hotel services.